Frequently Asked Questions

Orders

How can I place an order?

Simply choose the product you love, add it to your cart, and proceed to checkout. Follow the instructions to complete your order.

Can I change or cancel my order?

We process orders as quickly as possible. If you need to change or cancel your order, please contact us as soon as possible. We will do our best to help if your order has not yet been processed or shipped.

Shipping

Where do you ship?

We currently ship to available destinations shown at checkout. Shipping availability may vary depending on your location and the product ordered.

How long will my order take to arrive?

Delivery times vary depending on your location, shipping method, and order processing time. Estimated delivery information will be provided at checkout or in your shipping confirmation email.

Will I receive tracking information?

Yes. Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

What if my package is delayed or lost?

If your package is significantly delayed or appears to be lost, please contact us with your order number and tracking information. We will do our best to assist you.

Returns & Products

What is your return policy?

We want you to be happy with your purchase. Please visit our Return & Refund Policy for information about return eligibility, timeframes, and the return process.

What if my product arrives damaged or defective?

Please contact us as soon as possible if your order arrives damaged or defective. Include your order number and photos of the issue so we can review it and help find the best solution.

Where can I find product details?

You can find product specifications, dimensions, features, and usage information on each product's individual product page.

Payments

What payment methods do you accept?

Available payment methods will be displayed at checkout. Depending on your location, available options may include major credit cards and other supported payment methods.

Is my payment information secure?

We use secure payment processing through our payment providers. Your payment information is handled securely during the checkout process.

Contact Us

How can I contact KAIYAO?

If you have any questions about our products, your order, shipping, or anything else, please visit our Contact Us page or contact our customer service team by email.

We are always happy to help.