Privacy Policy

KAIYAO ("KAIYAO," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect different types of information depending on how you interact with our website.

Information You Provide to Us

When you place an order, contact us, or otherwise interact with our website, we may collect information such as:

• Your name

• Email address

• Billing and shipping address

• Phone number, when provided

• Order and transaction information

• Information you provide when contacting customer support

• Other information you voluntarily provide to us

When you make a purchase, payment information is processed by our payment service providers. We generally do not directly store your complete credit or debit card number.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages you visit

• Date and time of your visit

• Referring website or source

• General information about how you interact with our website

This information may be collected through cookies, pixels, analytics tools, and similar technologies.

2. How We Use Your Information

We may use the information we collect for purposes including:

• Processing and fulfilling your orders

• Providing shipping and delivery services

• Communicating with you about your orders

• Responding to customer service inquiries

• Providing and improving our website and products

• Processing returns, refunds, and exchanges

• Detecting and preventing fraud, abuse, and security issues

• Maintaining the security and functionality of our website

• Understanding how customers use our website

• Measuring and improving our marketing and advertising efforts

• Complying with applicable laws and legal obligations

If you choose to subscribe to marketing communications, we may use your email address to send you promotional emails, product updates, or other marketing communications. You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the email.

3. Cookies and Similar Technologies

We may use cookies and similar technologies to operate and improve our website, understand website traffic, remember preferences, and support marketing and advertising activities.

Cookies are small data files stored on your device when you visit a website.

Depending on the technologies used on our website, cookies may help us:

• Remember your preferences

• Keep items in your shopping cart

• Understand website traffic and user behavior

• Improve website performance

• Measure the effectiveness of advertising campaigns

• Provide relevant advertising

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

4. Sharing of Personal Information

We may share personal information with trusted service providers and business partners when necessary to operate our business and provide services to you.

These third parties may include:

• Shopify and other ecommerce service providers

• Payment processors

• Shipping and logistics providers

• Customer service and communication providers

• Website hosting and technical service providers

• Analytics and advertising service providers

• Fraud prevention and security providers

These service providers may process information on our behalf or as necessary to provide their services.

We may also disclose personal information when reasonably necessary to:

• Comply with applicable laws, regulations, legal processes, or government requests

• Protect our rights, property, or safety

• Detect, investigate, or prevent fraud or other illegal activity

• Enforce our Terms of Service or other policies

• Support a business transaction, such as a merger, acquisition, reorganization, or sale of assets

We do not sell your personal information for money. We may share certain information with service providers and advertising or analytics partners as described in this Privacy Policy.

5. Third-Party Services and Links

Our website may use third-party services and may contain links to third-party websites.

These third parties may have their own privacy policies and terms of service. We are not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the privacy policies of any third-party services you choose to use.

6. Advertising and Analytics

We may use third-party analytics and advertising technologies to understand website activity, measure marketing performance, and improve our advertising.

Depending on the tools we use, these services may collect information about your interactions with our website, such as pages visited, products viewed, or actions taken.

These technologies may include services provided by advertising and analytics platforms such as Meta, Google, TikTok, or other providers.

The use of these services may involve the processing of information in accordance with the privacy policies of the respective providers.

7. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill transactions, maintain business and financial records, resolve disputes, comply with legal obligations, and enforce our agreements.

The length of time we retain information may vary depending on the type of information and the purpose for which it was collected.

9. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Request information about how your personal information is collected and used

• Opt out of certain marketing communications

• Exercise other rights available under applicable privacy laws

To make a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before processing certain requests. Your rights may be subject to limitations and exceptions under applicable law.

10. Children's Privacy

Our website and products are not directed toward children, and we do not knowingly collect personal information from children in violation of applicable laws.

If you believe that a child has provided us with personal information in a manner that violates applicable law, please contact us so that we can review the situation and take appropriate action.

11. International Data Transfers

Because we work with service providers and business partners located in different countries, your personal information may be processed or stored in countries other than the country in which you live.

Where required by applicable law, we will take appropriate steps to protect personal information when it is transferred across borders.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

KAIYAO

Email: huangwd42@gmail.com

We will review your inquiry and respond as appropriate.

Thank you for choosing KAIYAO.