Return Policy

Return & Refund Policy

Thank You for Choosing KAIYAO

We hope you love your KAIYAO purchase. If you are not completely satisfied with your order, please contact our customer service team. We are here to help.

For any questions regarding returns or refunds, please contact us at:

Email: huangwd42@gmail.com

Order Cancellation

If you need to cancel your order, please contact us as soon as possible after placing your order.

We may be able to cancel your order if it has not yet been processed or shipped. Once your order has been shipped, we are generally unable to cancel it.

If your order has already been shipped and you no longer wish to keep the product, please refer to the return process below.

Please note that submitting a cancellation request does not guarantee that your order can be canceled. We will do our best to assist you based on the current status of your order.

Returns

We accept eligible returns in accordance with the terms outlined in this policy.

If you wish to return an item, please contact us within the applicable return period after receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned with its original packaging and accessories, when applicable.

  • Proof of purchase or a valid order number may be required.

  • The return must meet the requirements of our return policy.

Please contact our customer service team before sending any product back. We will provide return instructions and, when applicable, the return address.

Do not send products to the return address shown on the shipping label or any other address without first contacting us.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the product and the problem

After reviewing your request, we will work with you to determine the appropriate solution, which may include a replacement, refund, or other resolution.

Return Shipping

For returns due to a change of mind or personal preference, the customer may be responsible for return shipping costs, unless otherwise stated or agreed upon.

If the item is damaged, defective, or incorrect due to an error on our part, please contact us before returning the item so we can review the issue and determine the appropriate return shipping arrangement.

Refunds

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

If your return is approved, the refund will be issued to your original payment method.

Please allow additional processing time for your bank or payment provider to post the refund to your account. The time required may vary depending on your payment provider.

Late or Missing Refunds

If you have been notified that your refund has been issued but have not received it yet, please:

  1. Check your bank account or payment account again.

  2. Contact your credit card company or payment provider, as processing times may vary.

  3. Contact your bank to confirm whether the refund is still being processed.

If you have completed these steps and still have not received your refund, please contact us at:

Email: huangwd42@gmail.com

We will be happy to help you check the status of your refund.

Return Address

Please contact our customer service team before returning any item. We will provide the appropriate return instructions and return address based on your order and return request.

Email: huangwd42@gmail.com

Thank you for choosing KAIYAO. We appreciate your support and are committed to providing a positive shopping experience.