Shipping Policy

At KAIYAO, we work hard to process and ship your orders as quickly as possible. Please review the information below for details about order cancellations and shipment tracking.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible after placing your order.

We may be able to cancel your order if it has not yet been processed or shipped. Once an order has been shipped, we are generally unable to cancel it.

If your order has already shipped and you no longer wish to receive it, please refer to our Return & Refund Policy for information about your available options.

Please note that submitting a cancellation request does not guarantee that the order can be canceled. We will do our best to accommodate your request based on the current status of your order.

Track Your Order

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information, when available.

You can use the tracking number provided in the email to check the status and progress of your shipment.

Please allow some time for tracking information to become available or update after the package has been handed over to the shipping carrier.

Shipping Delays

While we do our best to ensure timely delivery, shipping times may occasionally be affected by circumstances beyond our control, including severe weather, holidays, carrier delays, customs processing, or other unexpected events.

If your order is significantly delayed or you believe your package may be lost, please contact us with your order number and tracking information. We will do our best to assist you and work with the shipping carrier when necessary.