Shipping Policy

At KAIYAO, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing Time

Orders are typically processed within 1–5 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During periods of high order volume, holidays, promotions, or other unexpected circumstances, processing may take longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Methods and Delivery Times

We currently offer shipping to selected destinations.

Estimated delivery times may vary depending on the destination, shipping method, warehouse location, carrier, and other circumstances.

For orders shipped within the United States, the estimated delivery time is generally:

Standard Shipping: 5–10 business days

Please note that these are estimated delivery timeframes and are not guaranteed delivery dates.

Delivery may take longer during peak shopping seasons, holidays, severe weather, carrier disruptions, customs delays, or other circumstances beyond our reasonable control.

3. Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or other shipping discounts. Any applicable promotion will be clearly displayed on our website or at checkout.

4. Order Tracking

Once your order has been shipped, we will provide tracking information when available.

You can use the tracking number provided in your shipping confirmation email to monitor the progress of your shipment.

Please note that tracking information may take some time to become active after the carrier receives and scans your package.

If your tracking information has not updated for several business days, please contact us at:

huangwd42@gmail.com

We will do our best to assist you.

5. Shipping Address

Please make sure that your shipping address is complete and accurate when placing your order.

KAIYAO is not responsible for delivery issues caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice that your shipping information is incorrect, please contact us as soon as possible at:

huangwd42@gmail.com

We will make reasonable efforts to update the address before the order is shipped. However, we cannot guarantee that changes can be made once an order has entered the fulfillment or shipping process.

6. Delayed or Lost Packages

If your order is delayed, please first check the tracking information provided by the shipping carrier.

If the tracking information indicates that your package has been delivered but you cannot locate it, we recommend:

• Checking around your delivery location.

• Asking household members, neighbors, or building management.

• Contacting the shipping carrier directly.

If you are still unable to locate your package, please contact us at huangwd42@gmail.com and provide your order number.

We will make reasonable efforts to assist you in contacting or working with the shipping carrier.

7. Damaged Packages

If your package arrives damaged, please contact us as soon as possible after delivery.

Please provide:

• Your order number.

• A description of the damage.

• Clear photographs or videos of the damaged product.

• Photographs of the packaging, if available.

We will review the situation and work with you to determine an appropriate solution.

Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution.

8. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us at huangwd42@gmail.com as soon as possible.

Please include your order number and photos of the items received.

We will review the issue and work with you to provide an appropriate solution.

9. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or other fees may apply depending on the destination country and local regulations.

Unless otherwise stated at checkout, customers may be responsible for any customs duties, import taxes, or other fees imposed by the destination country.

KAIYAO does not control these charges and cannot guarantee the amount of any applicable customs fees.

10. Delivery Delays

While we work with shipping carriers to deliver orders within the estimated timeframe, delivery dates may be affected by circumstances beyond our reasonable control.

These circumstances may include:

• Severe weather.

• Natural disasters.

• Carrier delays.

• Transportation disruptions.

• Public holidays.

• Customs processing.

• High shipping volumes.

• Incorrect or incomplete shipping information.

• Other unforeseen circumstances.

We will make reasonable efforts to assist with shipping issues, but we cannot guarantee delivery dates affected by circumstances outside our control.

11. Order Cancellation

You may request to cancel your order before it has been shipped.

Once an order has entered the fulfillment or shipping process, we may no longer be able to cancel it.

If your order has already been shipped, please refer to our Return & Refund Policy for information about eligible returns.

To request an order cancellation, please contact us as soon as possible at:

huangwd42@gmail.com

12. Contact Us

If you have any questions about shipping or your order, please contact us:

KAIYAO

Email: huangwd42@gmail.com

We will respond to your inquiry as soon as reasonably possible.